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Frequently Asked Questions

How can I get ConnectFast at Home?

Visit the "Welcome" page to select your location and your preferred ConnectFast at Home Internet plan.

Does ConnectFast include a router?

ConnectFast at Home does not provide a router. We do recommend the following routers: TP-Link AC1750 Smart WiFi Router Google Mesh WiFi Router

Can I get Static IP addresses?

Currently static addresses are not available. Contact us for further updates.

Do you currently offer IPv6 space?

Yes, IPv6 addresses are included via DHCPv6. Contact Us for more details.

How do I pay and when will I be billed? 

ConnectFast Internet is only available with an autopay plan and is billed monthly on the same day the service was activated. For your convenience, we accept most major credit and debit cards.

Do you currently offer a 10G plan?

At present we do not. Most consumer-grade devices and do not have the capability to utilize 10G bandwidth to its full potential. Once residential devices can better utilize 10G, we will offer it.

How long does installation take?

Installation varies by location. The average installation time ranges from 14-90 days. If you are interested in ConnectFast, please visit the "Welcome Page" to select your location and complete our inquiry form so we can keep you up to date on availability.

What should I expect the day of installation?

You will need to purchase and/or provide a Wi-Fi router. The fiber provider will install their equipment and test ConnectFast Internet service is working properly. Once testing is complete, plug in your Wi-Fi router to start using ConnectFast Internet service.

Do you offer firewall or email services?

At ConnectFast, we are focused on providing you with the fastest and best performing broadband connection. We spend our time and efforts adding peering and content to our network so that you can have the best Internet experience possible. Most services such as firewall, email, data storage, phone, and TV are available either for free or are best delivered to you by firms that make those services their area of expertise.

Do you have data caps or other limitations?

Nope! There are not any data caps to worry about with ConnectFast Internet.

Sometimes my internet is slow. Why is that?

Speeds can fluctuate over your home’s Wi-Fi network. Things that would cause this could be limitations of your WIFI router, distance away from your Wi-Fi router, or problems with the cabling. You should not see speeds fluctuate when using directly connected devices. You can directly connect devices to your home router for the best results.

How do I troubleshoot my connection?

Restart your router by unplugging the power cable. Wait 1 minute, then plug it back in. This is the most common way to fix Internet-related issues. Choose the right router. Cheap routers can have trouble providing signal throughout your entire home, and some routers do not have enough bandwidth capacity to handle all the devices in your home. You can use a Wi-Fi analyzing app to determine how effective your router is. Possibility of interference - Wi-Fi signals can be absorbed or blocked by materials such as concrete, glass, and metal. This interference can directly impact the strength of your Wi-Fi signal. Additionally, devices in your home may impact your Wi-Fi signals because they emit or use the same frequency space as your Wi-Fi. Devices that can interfere with your signal include baby monitors, phones, microwaves, etc. Routinely reboot. Rebooting your router gives it a break and don't forget to perform needed system updates. Try setting up your router to reboot automatically when you are not using your Internet (late at night, for example) by using an outlet timer.

Contact Us

If you don't see an answer to your question listed above, feel free to reach out, and we'll be happy to assist you.

Call 470-713-7350 or complete the form below. 

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